People who want a window

Interesting to observe several cases of people wanting window.

It seems to me that creating a window will not solve the problem, in fact, it will make it worse. What is the disconnect between those who want a window and those who don't?

AI's interpretation of the discussion. The Core of the Discrepancy

• Model Differences
  • The user side assumes a hierarchical organization where "service = black box".
  • The DevOps side assumes a flat loop of "people who make = people who fix".
• Psychological safety vs. cognitive optimization
  • Users are safe to "not get angry or annoyed".
  • Developers are safe from "information dispersion".
• Visibility of "responsibility
  • Contact person = symbolic reassurance that "there is a department in charge".
  • The DevOps side believes that a "bulletin board that anyone can pick up" is the quickest way to get the job done.

I'm not sure tying this to DevOps is the right way to go.

• With a development channel in Slack, the "why don't you just write in the development channel" talk took place, so here we are.
  • Still not enough abstraction.

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