Mailwise

Mailwise is an email management platform that allows multiple individuals access to the same messages and messaging history. It offers features designed to improve business performance, allowing users to manage client information, as well as send bulk emails while avoiding double or erroneous sending. Products｜Cybozu, Inc. Cybozu

Launched on 2003

• So "making software for the new way of working we're doing" was done around this time.

Launch of Cybozu Mailwise An email correspondence system that allows multiple people to handle large volumes of emails efficiently. ...a CRM product that incorporates the company's own customer support know-how cultivated through direct Internet sales. https://cybozu.co.jp/company/history/2003/