Hazuma asked: “In this sharply polarized situation, how would Broad Listening make a decision?”
Hiroki Azuma, a Japanese critic and philosopher. Azuma is the author of General Will 2.0—published in Japanese in 2011 (Kodansha) and in English in 2014 (Vertical). So the person you’re replying to is the book’s author.
Nishio replied:
First, Broad Listening is not “a mechanism for group decision-making.” The tool “Polis” therefore does not include any “final decision-making” function, and I did not set up this space with the intention of making decisions using Polis.
So what do we get from Polis? It’s “a visualization of how a large group of people feel.” For example, at this point 100 people have cast a cumulative total of 4,000 up/down votes. That volume is beyond any individual’s cognitive span; left as raw data, no one can form a bird’s-eye understanding. Polis applies statistical processing to people’s voting behavior and visualizes it. It computes and displays the structure of how agreement/disagreement on one statement correlates with agreement/disagreement on others.
By enabling people to perceive things they previously couldn’t, some participants gain new insights. For instance: “I thought everyone would agree with statement A, but maybe not,” or “I’d assumed people who oppose B are enemies we can’t understand, but it turns out they also agree with C,” or “I believed my pet topic D was crucial, yet quite a few people either don’t care or withhold judgment.”
If even a few percent of those 100 people act on these insights—trying to bridge divides or changing how they express their views—new “cards” (statements) get added that are not merely “A should vs. B should.” Newly added cards that share the same voting pattern as existing ones are shown less often. In other words, redundant new statements are deprioritized. This design increases the display frequency of cards that can shift the polarized framing. It doesn’t guarantee conflict resolution, but it enables a different kind of communication than the sort of social media that tends to preserve or intensify divisions.
Interestingly, Polis does not require that all participants be perfectly rational or that the discussion remain cool-headed as a precondition. It’s perfectly fine even if 90% of people cast emotionally driven votes on displayed statements without thinking too hard; Polis simply visualizes, as-is, “this is how people feel.” In this respect—“aggregating and visualizing how many people feel, then improving the discussion based on that”—isn’t it quite similar to the idea of “General Will 2.0”? What do you think?