I had a hands-on training session on the KJ method at a place. Participants were divided into three teams of seven or eight people each. All three teams had the same set of paper materials. The material was a group of pieces of paper that had been prepared in accordance with the KJ method's recording phase, based on issues discussed by various lecturers on market research issues at several seminars over the past year. The pieces of paper were numbered in the order in which the lecturers spoke. Therefore, if they were arranged in that order, a set of the papers could be used as a kind of minutes.
The three teams were given these pieces of paper, and each team was to spread them out on a table in a small room and practice group formation. At that time, in spite of the warning given to the teams in advance, a very unusual scene took place.
When I looked into the first team's room, I saw that they had spread out pieces of paper like a karuta-tori game, with only one person organizing the group and the rest serving as onlooker-like advisors. This was not a bad place to be.
When I looked into the second team's room, to my surprise, I found that they had just received the bundles of paper in the same order as they had received them and had piled them up in order of their numbers. How did such a scene come about? It was because of a kind of fear. If the pieces of paper were to be spread out in a neat row, it would be impossible to keep them in order. When I said, "No, you can't do that," and spread the pieces of paper apart, they all looked at me with a sad look on their faces. - I'm afraid of breaking the Existing Structure.
When I entered the third team's room, I saw a different kind of strange scene. One of the smartest people in the room suggested, "Since these materials are all related to management, let's put them in this and that category of classification. Several others agreed, and a classification scheme was decided in advance. And accordingly, they were in the process of handing out the scraps of paper. As I have already mentioned, this is a problem of dogmatism that men, especially intellectuals, are prone to. So, I also broke up the group of papers in this room.
As in this case, there are many people who think they know what they are doing in theory, but when it comes time to do it, they go down the wrong path. We have developed such a bad habit that we are so preoccupied with dogmatic categorization that we refuse to listen to the facts and what the information has to say.
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