>“…the miracle of the Japanese kaizen method was built on Deming’s insight that empowering line workers to understand full production processes would both enable them to continuously improve quality and avoid replacing them with or transforming them into machines.”

>“Its achievements arguably owe much more to the duller work of scholar-bureaucrats like J. C. R. Licklider … and W. Edwards Deming, who moved seamlessly across business, government, and the academy—a network Morozov would surely label the ‘military-industrial complex.’”

>“Deming brought participatory production to the core of the lives of millions of people in Japan…”